Shipping & Returns
Free delivery (South Africa only) for orders greater than R 500.00
Limitations in Weight and Dimensions
Express Courier shipments are limited to a maximum length of 110 centimetres and/or a weight of 30 kg. However, should your shipment exceed such a length or weight we can make alternative arrangements. In this regard, please contact client services for assistance.
On placing an order, you will receive an e-mail notification with the tracking number once your order has been processed and shipped. This usually takes 2-5 business days.
We accept all major credit cards, and PayPal which are processed through a secure checkout process. The trusted gateway payment system will ensure that your private data is kept confidential.
The products are listed in South African Rands. The checkout currency is in South African Rands.
Import Duties and Taxes
Buyers are responsible for all import duties and taxes (if applicable). The nature of these charges and the amounts thereof vary from country to country.
Cancellations are only accepted for full-priced items, within 15 minutes after an order is placed. However, should you wish to cancel your order contact customer support team on email@example.com to notify them. The processes regarding purchase, packaging and distribution are very time sensitive.
When returning a product, please contact customer support team on firstname.lastname@example.org to discuss, notify and confirm return.
Return new, unopened items to us within 8 days of delivery in same condition you received it, including in the original packaging, and accompanied by the invoice. Refund will be applied to your original payment method for all items.
We cannot accept returns that are refused, rejected, abandoned and/or packages returned outside of the stipulated process.
Exchanges are provided through store credit for eligible items only. If returned items are not eligible for a refund or store credit, they will be discharged.
By placing an order with Global Trade Services, you are responsible for the cost of return shipping. If the product is defective or does not function as suggested, inform client services on email@example.com and we will assist you with the return and replacement. Non-returnable products include purchases outside of Global Trade Services, incorrect products purchased, and damaged or ‘scared’ products through client mishandling. Returns for products which are not broken or delivered incorrectly are not accepted.
Missing Packages – Lost or Stolen
Global Trade Services is not responsible for lost or stolen packages. If the Courier company states that your package was delivered to your address and you have not received it, please report it to your respective courier or shipping company. For further support, please contact client services on firstname.lastname@example.org.
Delays may occur in certain circumstances beyond our control, including holidays, weather, strikes, accidents, and other unforeseen events.
On receiving your order, we require approximately 2 days to fulfill your order and dispatch it. Please add on shipping time, dependent on destination.